FAQ

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GETTING STARTED

For small and mid-size business across a wide variety of industries, Purchasing Platform is your one-stop-shop for spend management & procurement. We are an online marketplace supporting all of your company’s operational and maintenance needs as well as a tool for tracking and controlling your team members’ spend habits. We even save your accounting team time by mapping all purchases made on our site to your internal system! Members get access to discounted pricing on more than 1,000,000 products daily, the comfort of knowing that our Price Match Guarantee will keep you competitive, and an integrated support team (aka our “Buying Desk”) to help address any questions or needs you may have!

Yes! It really is. Members of Purchasing Platform are only charged a subscription fee once they’ve surpassed $200 in monthly expenditure however if your organization has multiple locations, please contact us at info@purchasingplatform.com for information on how we can customize your organization’s subscription.

Important note: subscriptions are on a month-to-month basis and can be cancelled at any time.

Our Buying Desk is comprised of a team of purchasing professionals that you have access to at no additional cost. Buying Desk can rapidly deliver you multiple price quotes for larger volume orders, find competitive pricing on literally anything you are looking for, and guarantee to match or beat any price your team finds on the web!

Follow this link to fill out the form and learn more!

Your use of Purchasing Platform’s services is important to Purchasing Platform. To better protect your use we provide this notice explaining our terms of use and the choices you can make about your use of Purchasing Platform’s services: Terms of Use

Your privacy is important to Purchasing Platform. To better protect your privacy we provide this notice explaining our practices and the choices you can make about the way your information is collected and used: Privacy Policy

MANAGE YOUR ACCOUNT

Follow this link to verify your account and set a new one!

Any account changes like shipping addresses must be handled by the account supervisor. Please contact your supervisor to make a permanent change. In the meantime, you can insert a custom address into any order during the checkout process. This address does not carry over to future orders.

Any account changes like payment information must be handled by the account supervisor. Please contact your supervisor to make a permanent change. In the meantime, you can insert a custom payment method (eg: credit card) into any order during the checkout process. This payment method does not carry over to future orders.

At Purchasing Platform we don’t just stand behind our merchandise. We also do our best to provide a safe and convenient online shopping experience. Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. This the same secure ordering security used by large online retailers. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it’s a highly sophisticated method of scrambling data as it travels from your computer to our website’s servers. To make sure you are accessing our secure server before you submit personal financial information, look at the URL or Location line of your browser. If you have accessed our secure server, the first characters of the address in that line should change from “http” to “https.”

Absolutely. Right here! You can also find this by hovering over the “Account Settings” tab, and then clicking on “orders.”

MANAGE YOUR COMPANY

The approval system on Purchasing Platform assures supply needs are met with each order, while keeping your company in budget. Supervisors can set approval requirements and spending limits. The limit can be any amount, including zero. Any order over that limit will trigger a request for approval from the member’s supervisor.

It is easy to create a new member complete with locations, supervisors and payment methods. Just click the “Add Member” button on the top right of the members page of your dashboard.

PLACING AN ORDER

Search engines can be tricky. Try typing fewer words in our search bar. Keep in mind that manufacturer’s part numbers may not register, and a descriptor of the item may be more helpful. If you have any trouble at all, you can always chat with us on the site, drop us a line, or shoot an email our way, and we’ll be happy to help!

We update pricing throughout the year. Occasionally, a price may be entered into our site incorrectly and we do not catch our error until we process your order, since this data is sent from our vendors. As such, we reserve the right to make ‘corrections’ to information found on our site and ‘corrections’ to orders that are affected. Also, prices are based on the information our vendors provide us. It is not uncommon for our manufacturers to raise prices on us from time to time. Thus, our site may state different levels of pricing at different periods of time.

You better believe it! To request a quote on a volume order, contact Buying Desk and a team member will reach out to you within 24 hours.

Once you submit your order, you will receive two follow up emails from Purchasing Platform: an order confirmation email and a shipping confirmation email. If your account has restrictions, you will also receive an email confirming that your order was approved by a supervisor. Please read these emails carefully and if any discrepancies are found, please email us immediately.

Absolutely! We’re available Mon–Fri, 9:00am–5:30pm CT. If we miss you for some odd reason, we will get back to you as soon as possible. You can call us at (312) 583-7500 or  send us an email.

 

If you have a return, please do not mail it back to our offices. Please contact us to request a Return Authorization so you can return the product directly to the vendor.

 

…In case you want to send us a greeting card, our mailing address is:

 

Purchasing Platform, LLC

549 W Randolph Street, Suite 605

Chicago, IL 60661

SHIPPING AND OTHER QUESTIONS

Our goal is to process your order as efficiently as possible. Our main suppliers deliver within 1-2 business days unless otherwise indicated. You should receive notification if there will be a delay due to stocking availability in your area. Shipping times do vary by vendor. Please see your order confirmation, or you can take a look at the vendor description for specific estimated shipping times.

If your order has not arrived within two business days of its approval and you have not received a shipping notification from Customer Support, please check on the order page for any available tracking in the system. You can also contact us by email at support@purchasingplatform.com, or through chat and phone, during our normal business hours.

If you are not 100% satisfied with your purchase, you can return your non-special order products for a full refund (less shipping fees). You can return your purchase for up to 30 days from the purchase date. Returned products must be in the condition you received them and in the original box and/or packaging. For orders containing special order products, you may return the special order products, or be entitled to a replacement special order product only if such products are found to be defective. We will need to set up a Return Authorization prior to you shipping the order back to the vendor. Simply contact us and we will assist you with your Return Authorization. Please note: Maintenance USA will accept returns for any products that do not arrive as promised. All other returns may be subject to a 20% restocking fee.

Less than truckload shipping or less than load (LTL) is for the transportation of relatively large freight items as well as items which need special consideration due to their weight or hazardous chemicals. The alternatives to LTL carriers are parcel carriers or full truckload carriers. Parcel carriers usually handle small packages and freight that can be broken down into units less than 150 pounds (68 kg). Sometimes, a fee accrues on larger items like appliances

Want to check out our Pricing?

Send us a list of items that you’re looking to purchase and we can give you an idea of how competitive we are!